Terms of service
Last updated 10 July 2026
Tablekeep provides online booking software for restaurants: a booking widget and hosted page for your diners, and a management app for your team. These terms keep things clear; if anything is unclear, email contact@tablekeep.com.au and a real person will answer.
Pricing
A flat monthly subscription, in Australian dollars, ex GST. No fee per booking or per cover, ever: your busiest night costs the same as your quietest. SMS text messages are an optional prepaid add-on; unused credits carry over while you subscribe and lapse 60 days after cancellation. Prices can change with at least 30 days' notice, never mid-billing-cycle.
The 60-day guarantee
If Tablekeep is not right for you in your first 60 days, tell us and we refund every subscription payment you have made. No forms, no hoops.
Payments from your diners
Deposits, prepayments and no-show fees run through your own Stripe account: money flows from your diner to you. We never hold your funds and take no cut; only Stripe's standard processing fee applies, charged by Stripe to you.
Your data is yours
Your bookings and guest list belong to you. You can export them at any time, including after you decide to leave. We handle diner personal information on your behalf as described in our privacy policy; you stay responsible for using guest details lawfully (for example, only messaging guests who have not opted out).
Reliability
The booking engine is built so a table can never be double-booked and a submitted booking is never silently lost, and we monitor the service end-to-end around the clock. Like any online service we cannot promise zero downtime, so if something does go wrong we tell you honestly and fix it fast.
Fair use and liability
Use the service for taking real bookings for your venue; do not use it to spam or to store unlawful content. To the extent the law allows, our total liability is capped at the subscription fees you paid us in the 12 months before a claim; nothing in these terms limits rights you have under the Australian Consumer Law. These terms are governed by the laws of South Australia.
Changes
If these terms change materially we will email the address on your account with reasonable notice. Continuing to use the service after that notice means you accept the change; if you do not, you can cancel and export your data.