Privacy

If you enquire on this site

The enquiry and demo forms collect what you type: your name, venue, email, and if you share them, your website, how you take bookings today and rough covers. We use that to reply to you and tailor what we send. We never sell it, never share it with anyone else, and you can ask us to delete it whenever you like.

If you book a table at a restaurant that uses Tablekeep

Your booking details (name, contact, party size, and any notes like dietary needs) belong to the restaurant you booked with. We store and process them on that restaurant's behalf so your booking works: confirmations, reminders, and changes you make yourself. We do not use diner details for our own marketing, and we never sell them. For anything about your data at a particular restaurant, that restaurant is the right first contact; we help them honour any request.

We do not build profiles of you across unrelated restaurants. There is one exception, and it is worth being clear about: when a single business runs several venues on Tablekeep as one group, staff of that business can see your booking history across the venues in that group, matched on your phone number. It is the same operator looking at its own guest records, and it never reaches a venue outside that group. If you would rather your history was not connected between a group's venues, tell the venue, or contact us and we will help.

Where data lives, and who helps us run it

Our database and login system run with Supabase in Sydney, so booking data is stored in Australia. Like most modern software, we also rely on a small set of specialist providers to do specific jobs, and some of them process data overseas. Each one receives only what it needs for its job, and nothing is ever sold or shared for advertising:

• Supabase (Sydney, Australia): the database and logins. Booking data stays here.
• Postmark (United States): delivers booking emails. Receives the email address and the message it is sending.
• ClickSend (Australia): delivers booking text messages. Receives the phone number and the message.
• Stripe (United States): processes deposits and payments. Card details go to Stripe directly and never touch our systems.
• Cloudflare (global network): serves our pages and the booking widget.
• PostHog (United States): the visit counts on this marketing site only, as described below. Never diner booking data.
• Sentry (United States): tells us when something breaks. Receives technical error details, not booking records.
• Anthropic (United States): powers the optional AI assistant that restaurant staff can use to ask questions about their own bookings, on plans that include it. It only receives the booking and guest details needed to answer the question a staff member has just asked, and only ever for that one restaurant. Dietary and allergy information is deliberately never sent to it. Anthropic does not use this data to train its models.

If a restaurant connects its Square account, we also receive customer and sales details from Square so that restaurant can see visits and spend together. That stays within the one restaurant's account.

Analytics on this website

This marketing site uses privacy-light analytics (PostHog) to count visits and see which parts of the page help. It keeps no identifier beyond your browser tab session: no tracking cookie, no cross-visit profile, no advertising. The product itself does not run third-party trackers.

Security and retention

Everything moves over encrypted connections, access is restricted per venue, and we keep automated backups. We keep enquiry details only while they are useful for talking with you, and booking data for as long as the restaurant subscribes (they can export it at any time, because it is theirs).

Your rights

We handle personal information under the Australian Privacy Principles. You can ask what we hold about you, ask us to correct it, or ask us to delete it: contact@tablekeep.com.au. If you are not happy with our answer, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).